Privacy Policy

1. Introduction

Wells29 Pty Ltd ACN 623 262 984 of A4 Central Avenue, Thornleigh, NSW, 2120, Australia trading as i2i Rails (“our” “us”, “we”, etc) is committed to respecting the privacy of its customers and persons with whom i2irails interacts, including visitors to i2irails’ website.

The following policy discusses how i2irails will deal with personal information it collects or receives.

Although not required by law to comply with its provisions, i2i Rails seeks to opt in to the Privacy Act 1988 (also sometimes referred to as the Privacy Principles Act or the Personal Information Privacy Principles Act) in dealing with its customers and other persons with whom i2irails interacts. We do this so that our customers and other persons with whom i2irails interacts will have confidence that they are dealing with a supplier committed to excellence and security for our customers and others who interact with i2irails.

The date of this Privacy Policy is set out below. We may change this Privacy Policy at our discretion. By continuing to use our website, or otherwise continuing to deal with us, you accept this Privacy Policy as it applies from time to time.

2. Collection of information

i2i Rails collects personal information from you in a number of different ways. We may collect personal information directly from you or in the course of our dealings with you, for example when you:

  • provide personal information to us;
  • use our website or services (including via cookies); and
  • contact and correspond with us, for example to ask for information.

We may use or disclose your personal information for the purpose for which it was collected. We will also use and disclose your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose.

Other instances when we may use and disclose your personal information include:

  • where you have expressly or impliedly consented to the use or disclosure;
  • in confidence, to third parties to improve our products or services and obtain feedback; and
  • where the use or disclosure is authorised or required by or under an Australian law or court/tribunal order.

We may also disclose your personal information to third parties, including:

  • share your personal information with our advisors and consultants to the extent necessary for those advisors and consultants to provide services to us; and
  • with third party service providers we use in conducting our business, subject to confidentiality provisions as we consider appropriate (including, without limitation, insurance brokers, banks, hosting services providers, email filtering, virus scanning and other technology services providers, and archival services providers).

We do not anticipate using service providers located overseas but will update this Privacy Policy and obtain consents to disclosure overseas if required by applicable laws.

3. Information about the website and our products

We may contact you via email, email or other means to provide you with updated information about our website or to provide information about our products and services. If you do not wish to receive any such information, please contact us as set out below.

4. The information we keep about you

You have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below. However, we may charge for providing access to this information and we may refuse access as permitted under the Privacy Act.

5. Complaints process

If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Act, please contact us as set out below. We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. When contacting us, please provide as much detail as possible in relation to the query, issue or complaint.

We will take any privacy complaint seriously. We will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days. We request that you cooperate with us during this process and provide us with relevant information we may require.

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):

Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992

Complaints must be made in writing.

6. Storage and security of your personal information

We will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.

We may store your files in hard copy or electronically in our ordinary IT systems. These may include Australian-based cloud servers or the servers of third parties within Australia.

We implement a range of physical and electronic security measures to protect the personal information that we hold.

Staff receive periodic instruction on data security issues.

7. Notifiable data breaches scheme

In the event of any loss, or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with the Privacy Act 1988.

8. Contact information

Please direct any privacy issues or queries to our chief executive on 0499 260 383.


Updated: 11 February, 2022